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AFTER-SALES-SERVICE AND

24/7 AVAILABILITY ENSURING CONTINUITY

WALTEC safeguards spare parts availability and insures supply reliability through its own network of certified suppliers. A continuous flow of new and innovative components to drive productivity improvements and to upgrade older machine configurations forms the backbone of this service.

Once in operation, our service is always by your side to help. Increasing output, reducing costs or warranting the continuity of operations and minimal downtimes: Our after-sales team supports your process 24/7 and is available for you at any time.

COMMISSIONING AND

START-UP SERVICE

Our in-house experienced engineers and fitters install the production lines at the desired customer location. A smooth and fast launch of operations is ensured by commissioning and start-up hand in hand. A comprehensive operator training program at our facility or on-site is part of the deal.

WALTEC also offers a fully remote-controlled commissioning service. The experts from our remote service center are able to take the customer’s view without having to be physically on the spot and as a consequence they contribute to a lower carbon footprint in general. Head beyond Industry 4.0!

MORE PRODUCTIVITY –

REMOTE SERVICE APP

Step into a new level of cooperative service and remote assistance: WALTEC REMOTE SERVICE is the platform to connect your operations team with our service engineers: Just a click and you get immediately linked to WALTEC´s support experts via smartphone, tablet, notebook or smart glasses.

Comfortable data exchange allows teamwork in online or offline spaces. Technicians and experts can draw and write directly onto real world objects during video calls. Individual and group chat for text communication including file sharing assures the use even in loud machinery spaces.

ANALYZE, OPTIMIZE AND (RE)ACT SMARTER –

WTRACK PRODUCTIVITY SUITE

The glassware industry is challenged to optimize or re-design the use of its existing assets whilst improving its sustainable footprint. With WTRACK WALTEC launched a smart productivity dashboard to assist you in achieving an ongoing sustainable Hot-End process enhancement. WTRACK by WALTEC is a powerful, modular productivity suite driving process optimization and building process understanding.

WTRACK can be integrated into existing operations platforms and is compatible with most common in-house IT configurations. WTRACK upgrades your existing machine while taking your business intelligence to a whole new level. Now you can easily analyze and share all data of your production – Optimize and act smarter instantly!